Base Van – Terms & Conditions

Effective Date: 17 September 2025

Please read these Terms & Conditions carefully before purchasing. By buying a vehicle from Base Van you confirm that you understand and accept the following.

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1. Appointment-Only Visits

• Book in advance: All viewings are strictly by appointment only.

• Why: We are a busy, in-demand company and want to give every customer the time and attention they deserve.

• Pre-visit call: We speak with all prospective buyers beforehand to be sure our vehicles and service are the right fit.
  This ensures a calm, unhurried experience and maintains the high standards our customers value.

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2. Second-Hand Vehicle Expectations

• Used vehicles: Every van we sell is second-hand, often ex-service, and some may have covered 150,000 miles or more.

• Wear and tear: Age-related marks or minor issues are normal and not considered faults.

• Inspection report: Please review our vehicle inspection report and satisfy yourself that the vehicle meets your requirements before purchase.

• Planning ahead: Allow reasonable time for any agreed repairs and have a backup plan for transport if your van requires work.

• Courtesy vehicles: Our prices do not include a courtesy van. In exceptional circumstances we may lend a vehicle for a fee, subject to availability.

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3. Pre-Sale Preparation

Each vehicle is inspected and prepared before sale, which may include MOT testing, servicing and mechanical or cosmetic repairs.
These steps help ensure roadworthiness but do not guarantee future performance or imply the vehicle is “as new.”

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4. Customer Responsibilities

• Checks & fluids: You are responsible for ongoing checks of oil, coolant and other fluids. Failures caused by neglect are not covered.

• Modifications: After purchase you are responsible for all mileage, wear, and any modifications (e.g. camper conversions).
  Faults arising from modifications or heavy use may be excluded from any claim.

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5. Warranty Options

• Standard coverage: Our preferred package is a three-month or 3,000-mile in-house mechanical warranty(whichever comes first).

• Drive-away warranty: Basic cover ensuring the vehicle is roadworthy at the point of collection only.

• 30-day warranty: Covers certain mechanical faults for 30 days from purchase.

• Price link: Vehicles generally priced under £8,500 (inc. VAT) are supplied with either a drive-away or 30-day warranty (as stated on the invoice) unless you choose to upgrade.

• Upgrade available: A small additional fee secures the full three-month / 3,000-mile package.

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6. Mechanical Warranty Conditions

• Back-to-base: All warranty work must be carried out at our Ashbourne workshop. Transport to our site is the customer’s responsibility; we recommend arranging breakdown cover.

• What’s covered: Engine, gearbox, drivetrain and other strictly mechanical components.

• Not covered: Normal wear-and-tear, consumables, damage from misuse or neglect, AdBlue or DPF faults (unless reported immediately on the drive home), or non-mechanical items such as leaking windows, sliding/bonnet/rear door catches.

• Parts used: Repairs may involve high-quality tested second-hand parts. If you prefer new parts, a betterment charge can be agreed.

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7. Refunds & Returns

• Timeframe: Approved refunds are aimed to be processed within 5 working days but may take up to 30 calendar days.

• Eligibility: Refunds are not available once a vehicle has been significantly modified, converted, or where the V5 has been changed and further mileage added.

• Usage deduction: For any return, a £0.73 per mile charge applies to mileage exceeding 100 miles driven after purchase.

• Inspection first: Customers must give Base Van a reasonable opportunity to inspect and, if appropriate, repair the vehicle before requesting a refund.

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8. Optional VanLife Assurance

For customers who live in their van we offer an optional plan:

• £129.99 per month (inc. VAT).

• If you break down and return the vehicle to us, a fully equipped replacement van (with heating, lighting, power and sleeping space) will be ready.

• Up to 10 days per incident, maximum three times per year.

• Vehicle must be returned to our site; out-of-hours drop-off and swap-over can be arranged.

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9. Delivery

• We can deliver to any mainland-UK address at £2 + VAT per mile from DE6 2FJ.

• Customers must give at least 24 hours’ notice to rearrange a confirmed delivery. We will give the same notice if we must reschedule.

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10. Vehicle Taxation

Many ex-service vehicles require a change of taxation class before regular road use.

• We supply a step-by-step guide (including the V70 form) to help you complete this.

• The buyer is responsible for submitting the paperwork; we do not process it on your behalf.

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11. Vehicle Storage & Collection

• Complimentary period: After purchase we will hold your vehicle free of charge for up to five (5) days once it is ready for collection.

• Extended storage: If you need more time, secure storage is available at £25 + VAT per day.

• After repairs or returns: When warranty or agreed repairs are complete, the same five-day free period applies. After that, the £25 + VAT per day storage rate will be charged until collection.

• This service gives you flexibility if you need extra time to arrange insurance, travel, or conversion plans.

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12. Communication & Feedback

We value open communication and aim to resolve any concerns quickly and fairly.
If you experience a problem with your vehicle or our service, please contact us directly so we can work with you to find a practical solution.

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Disclaimer

We work hard to supply high-quality vehicles and to resolve any issues promptly and fairly.
These Terms & Conditions protect both parties and reflect the reality of buying a used vehicle.
Purchasing from Base Van confirms your understanding and acceptance of these terms.